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Information about the availability of AlertMedia's services

Web Dashboard & Mobile App Operational
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Incoming Messages Operational
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Employee Safety Sessions & Panic Button Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 12, 2026

No incidents reported today.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

Communication SMS provider degraded (Twilio)
Resolved - This incident has been resolved.
Sep 1, 13:26 CDT
Monitoring - Fixes have been applied for SMS and Voice and we are starting to see a reduction in error rates. Functionality for Voice and SMS returning to normal. We will continue to monitor the issue.

Twilio's status page: https://status.twilio.com/
Sep 1, 12:36 CDT
Update - We continue to monitor the issue with Twilio. The issue of Voice deliverability has been identified and a fix is being deployed. The issue for SMS delays has been identified and engineers are working on a fix.

Twilio's status page: https://status.twilio.com/
Sep 1, 12:20 CDT
Identified - We have identified an issue with one of our messaging deliver providers (Twilio) that is impacting the delivery of some SMS messages and Voice Delivery from the platform (notifications, threat warnings, incident response, travel risk warnings). Our Engineering team is investigating and reviewing impacts and potential mitigations.

We are working with Twilio to monitor the issue.

Twilio's status page: https://status.twilio.com/

Roughly 10% of SMS message are failing.
Sep 1, 11:40 CDT

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

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