{
  "page": {
    "id": "l7jhkkt85xmn",
    "name": "AlertMedia",
    "url": "https://status.alertmedia.com"
  },
  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
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  "components": [{"status":"operational","name":"Web Dashboard \u0026 Mobile App","created_at":"2020-12-17T15:18:06.405-06:00","updated_at":"2026-06-04T21:18:06.272-05:00","position":1,"description":null,"showcase":false,"start_date":"2021-01-01T00:00:00.000-06:00","id":"dbpmc7s9zvtq","group_id":null,"page_id":"l7jhkkt85xmn"},{"status":"operational","name":"Notifications","created_at":"2020-12-17T16:18:34.640-06:00","updated_at":"2026-09-01T12:36:57.357-05:00","position":2,"description":"Sending multi-channel notifications","showcase":false,"start_date":"2021-01-01T00:00:00.000-06:00","id":"gm8yl1rmpy9g","group_id":null,"page_id":"l7jhkkt85xmn"},{"status":"operational","name":"Incoming Messages","created_at":"2021-01-21T14:39:07.328-06:00","updated_at":"2024-04-01T22:45:21.900-05:00","position":3,"description":"Text and voice calls to the emergency number, and notification replies","showcase":false,"start_date":"2021-01-01T00:00:00.000-06:00","id":"1nsp6c104qlm","group_id":null,"page_id":"l7jhkkt85xmn"},{"status":"operational","name":"Global Intelligence","created_at":"2021-01-21T10:44:30.006-06:00","updated_at":"2026-09-01T12:36:57.371-05:00","position":4,"description":"Threat impact and delivery","showcase":false,"start_date":"2021-01-01T00:00:00.000-06:00","id":"xj85btf8y827","group_id":null,"page_id":"l7jhkkt85xmn"},{"status":"operational","name":"Employee Safety Sessions \u0026 Panic Button","created_at":"2020-12-17T16:14:45.287-06:00","updated_at":"2025-10-20T13:51:43.525-05:00","position":5,"description":"Safety features of the mobile app","showcase":false,"start_date":"2021-01-01T00:00:00.000-06:00","id":"f2rplvh7tnf3","group_id":null,"page_id":"l7jhkkt85xmn"},{"status":"operational","name":"Email Triggers","created_at":"2021-01-21T11:05:40.253-06:00","updated_at":"2024-04-01T22:45:21.943-05:00","position":6,"description":"Inbound email processing","showcase":false,"start_date":"2021-01-01T00:00:00.000-06:00","id":"t75l6dpw5gyn","group_id":null,"page_id":"l7jhkkt85xmn"},{"status":"operational","name":"Import and User Provisioning","created_at":"2021-01-21T11:07:49.113-06:00","updated_at":"2026-06-03T21:09:32.128-05:00","position":7,"description":"User imports including SFTP, ADSync and SCIM Provisioning","showcase":false,"start_date":"2021-01-01T00:00:00.000-06:00","id":"p2hrz8x45pg1","group_id":null,"page_id":"l7jhkkt85xmn"},{"status":"operational","name":"Carriers","created_at":"2024-09-30T11:38:10.440-05:00","updated_at":"2024-09-30T20:00:02.334-05:00","position":8,"description":"3rd Party Carriers responsible for delivering voice and sms to the handsets","showcase":false,"start_date":"2024-09-30T00:00:00.000-05:00","id":"83nrt2bfmkp2","group_id":null,"page_id":"l7jhkkt85xmn"},{"status":"operational","name":"Social Intelligence","created_at":"2025-10-20T07:48:39.103-05:00","updated_at":"2025-10-20T14:18:57.616-05:00","position":9,"description":"Social media monitoring, keyword searches and trend analysis","showcase":false,"start_date":"2025-10-20T00:00:00.000-05:00","id":"p7kqmmrm8yv1","group_id":null,"page_id":"l7jhkkt85xmn"}],
  "incidents": [{"name":"Communication SMS provider degraded (Twilio)","status":"resolved","created_at":"2026-09-01T11:40:15.000-05:00","updated_at":"2026-09-01T13:26:10.605-05:00","monitoring_at":"2026-09-01T12:36:57.402-05:00","resolved_at":"2026-09-01T13:26:10.590-05:00","impact":"major","shortlink":"https://stspg.io/7030xcyglt6r","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-01T11:40:15.000-05:00","reminder_intervals":null,"id":"2y0yk20dv4l8","page_id":"l7jhkkt85xmn","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-09-01T13:26:10.590-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-01T13:26:10.590-05:00","display_at":"2026-09-01T13:26:10.590-05:00","deliver_notifications":true,"tweet_id":null,"id":"fg8pqfkdt8ck","incident_id":"2y0yk20dv4l8","custom_tweet":null,"affected_components":[{"code":"gm8yl1rmpy9g","name":"Notifications","old_status":"operational","new_status":"operational"},{"code":"xj85btf8y827","name":"Global Intelligence","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Fixes have been applied for SMS and Voice and we are starting to see a reduction in error rates. Functionality for Voice and SMS returning to normal. We will continue to monitor the issue. \n\nTwilio's status page: https://status.twilio.com/","created_at":"2026-09-01T12:36:57.402-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-01T12:36:57.402-05:00","display_at":"2026-09-01T12:36:57.402-05:00","deliver_notifications":true,"tweet_id":null,"id":"sp0f4n5x6vn5","incident_id":"2y0yk20dv4l8","custom_tweet":null,"affected_components":[{"code":"gm8yl1rmpy9g","name":"Notifications","old_status":"partial_outage","new_status":"operational"},{"code":"xj85btf8y827","name":"Global Intelligence","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"We continue to monitor the issue with Twilio. The issue of Voice deliverability has been identified and a fix is being deployed. The issue for SMS delays has been identified and engineers are working on a fix. \n\nTwilio's status page: https://status.twilio.com/","created_at":"2026-09-01T12:20:52.862-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-01T12:20:52.862-05:00","display_at":"2026-09-01T12:20:52.862-05:00","deliver_notifications":true,"tweet_id":null,"id":"13hykwf4qw2h","incident_id":"2y0yk20dv4l8","custom_tweet":null,"affected_components":[{"code":"gm8yl1rmpy9g","name":"Notifications","old_status":"partial_outage","new_status":"partial_outage"},{"code":"xj85btf8y827","name":"Global Intelligence","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"We have identified an issue with one of our messaging deliver providers (Twilio) that is impacting the delivery of some SMS messages and Voice Delivery from the platform (notifications, threat warnings, incident response, travel risk warnings).  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The web app is working as expected. The team is investigating","created_at":"2026-06-04T16:05:38.501-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-04T16:53:15.948-05:00","display_at":"2026-06-04T16:05:38.000-05:00","deliver_notifications":false,"tweet_id":null,"id":"jnt61y6t2gvw","incident_id":"c3rr5jk3f5t6","custom_tweet":null,"affected_components":[{"code":"dbpmc7s9zvtq","name":"Web Dashboard \u0026 Mobile App","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Web Dashboard \u0026 Mobile App","created_at":"2020-12-17T15:18:06.405-06:00","updated_at":"2026-06-04T21:18:06.272-05:00","position":1,"description":null,"showcase":false,"start_date":"2021-01-01T00:00:00.000-06:00","id":"dbpmc7s9zvtq","page_id":"l7jhkkt85xmn","group_id":null}]},{"name":"User Imports Failing Unexpectedly","status":"resolved","created_at":"2026-06-03T14:14:44.624-05:00","updated_at":"2026-06-03T21:09:32.177-05:00","monitoring_at":"2026-06-03T16:03:32.344-05:00","resolved_at":"2026-06-03T21:09:32.160-05:00","impact":"minor","shortlink":"https://stspg.io/xg3h5vqmj80d","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-06-03T14:14:44.616-05:00","reminder_intervals":null,"id":"71s419fdww96","page_id":"l7jhkkt85xmn","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-06-03T21:09:32.160-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-03T21:09:32.160-05:00","display_at":"2026-06-03T21:09:32.160-05:00","deliver_notifications":true,"tweet_id":null,"id":"sc1632ff5lg5","incident_id":"71s419fdww96","custom_tweet":null,"affected_components":[{"code":"p2hrz8x45pg1","name":"Import and User Provisioning","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We are currently deploying a fix for this issue.","created_at":"2026-06-03T16:03:32.344-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-03T16:03:32.344-05:00","display_at":"2026-06-03T16:03:32.344-05:00","deliver_notifications":true,"tweet_id":null,"id":"67lsnzgb88wh","incident_id":"71s419fdww96","custom_tweet":null,"affected_components":[{"code":"p2hrz8x45pg1","name":"Import and User Provisioning","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We have identified an issue that is causing some user imports to fail under specific conditions and are working to implement a fix.","created_at":"2026-06-03T14:14:44.705-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-03T14:14:44.705-05:00","display_at":"2026-06-03T14:14:44.705-05:00","deliver_notifications":true,"tweet_id":null,"id":"5rfj5kt8476d","incident_id":"71s419fdww96","custom_tweet":null,"affected_components":[{"code":"p2hrz8x45pg1","name":"Import and User Provisioning","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Import and User Provisioning","created_at":"2021-01-21T11:07:49.113-06:00","updated_at":"2026-06-03T21:09:32.128-05:00","position":7,"description":"User imports including SFTP, ADSync and SCIM Provisioning","showcase":false,"start_date":"2021-01-01T00:00:00.000-06:00","id":"p2hrz8x45pg1","page_id":"l7jhkkt85xmn","group_id":null}]},{"name":"Nationwide Verizon Outage (US)","status":"resolved","created_at":"2026-01-14T12:39:30.716-06:00","updated_at":"2026-01-14T21:32:17.590-06:00","monitoring_at":"2026-01-14T12:39:30.791-06:00","resolved_at":"2026-01-14T21:32:17.570-06:00","impact":"minor","shortlink":"https://stspg.io/228c4hwc8r48","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-01-14T12:39:30.710-06:00","reminder_intervals":null,"id":"qqkxqc5bzytn","page_id":"l7jhkkt85xmn","incident_updates":[{"status":"resolved","body":"The outage is resolved, according to Verizon.","created_at":"2026-01-14T21:32:17.570-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-14T21:32:17.570-06:00","display_at":"2026-01-14T21:32:17.570-06:00","deliver_notifications":true,"tweet_id":null,"id":"lm0t6rfr301d","incident_id":"qqkxqc5bzytn","custom_tweet":null,"affected_components":[{"code":"gm8yl1rmpy9g","name":"Notifications","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We are currently monitoring the ongoing issues with Verizon's (US) mobile network. SMS and Voice messages to Verizon phone numbers may be delayed or fail to deliver while these issues persist.","created_at":"2026-01-14T12:39:30.791-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-14T12:39:30.791-06:00","display_at":"2026-01-14T12:39:30.791-06:00","deliver_notifications":false,"tweet_id":null,"id":"lpfvhrgn186r","incident_id":"qqkxqc5bzytn","custom_tweet":null,"affected_components":[{"code":"gm8yl1rmpy9g","name":"Notifications","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Notifications","created_at":"2020-12-17T16:18:34.640-06:00","updated_at":"2026-09-01T12:36:57.357-05:00","position":2,"description":"Sending multi-channel notifications","showcase":false,"start_date":"2021-01-01T00:00:00.000-06:00","id":"gm8yl1rmpy9g","page_id":"l7jhkkt85xmn","group_id":null}]},{"name":"We are investigating reports of intermittent latency","status":"resolved","created_at":"2026-01-13T13:17:49.407-06:00","updated_at":"2026-01-13T14:31:50.430-06:00","monitoring_at":"2026-01-13T13:58:03.483-06:00","resolved_at":"2026-01-13T14:31:50.412-06:00","impact":"minor","shortlink":"https://stspg.io/66my82g3qc6s","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-01-13T13:17:49.401-06:00","reminder_intervals":null,"id":"1jn3jd268f44","page_id":"l7jhkkt85xmn","incident_updates":[{"status":"resolved","body":"This incident has been resolved","created_at":"2026-01-13T14:31:50.412-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-13T14:31:50.412-06:00","display_at":"2026-01-13T14:31:50.412-06:00","deliver_notifications":false,"tweet_id":null,"id":"jsdxvb9lf49x","incident_id":"1jn3jd268f44","custom_tweet":null,"affected_components":[{"code":"dbpmc7s9zvtq","name":"Web Dashboard \u0026 Mobile App","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-01-13T13:58:03.483-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-13T13:58:03.483-06:00","display_at":"2026-01-13T13:58:03.483-06:00","deliver_notifications":false,"tweet_id":null,"id":"pcj23s1mc571","incident_id":"1jn3jd268f44","custom_tweet":null,"affected_components":[{"code":"dbpmc7s9zvtq","name":"Web Dashboard \u0026 Mobile App","old_status":"operational","new_status":"operational"}]},{"status":"identified","body":"The issue has been identified and we are working on a fix.","created_at":"2026-01-13T13:46:47.732-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-13T13:46:47.732-06:00","display_at":"2026-01-13T13:46:47.732-06:00","deliver_notifications":false,"tweet_id":null,"id":"0cvzn815yx02","incident_id":"1jn3jd268f44","custom_tweet":null,"affected_components":[{"code":"dbpmc7s9zvtq","name":"Web Dashboard \u0026 Mobile App","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating reports of intermittent latency in the app and on login","created_at":"2026-01-13T13:17:49.495-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-13T13:17:49.495-06:00","display_at":"2026-01-13T13:17:49.495-06:00","deliver_notifications":false,"tweet_id":null,"id":"mcqvndgd4bhv","incident_id":"1jn3jd268f44","custom_tweet":null,"affected_components":[{"code":"dbpmc7s9zvtq","name":"Web Dashboard \u0026 Mobile App","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Web Dashboard \u0026 Mobile 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We are monitoring the issue","created_at":"2025-12-02T11:27:54.891-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-12-02T11:27:54.891-06:00","display_at":"2025-12-02T11:27:54.891-06:00","deliver_notifications":false,"tweet_id":null,"id":"c5kmlz8454fc","incident_id":"t138d39m0pct","custom_tweet":null,"affected_components":[{"code":"dbpmc7s9zvtq","name":"Web Dashboard \u0026 Mobile App","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We are investigating an incident that is preventing users from logging in.","created_at":"2025-12-02T11:17:00.836-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-12-02T11:17:00.836-06:00","display_at":"2025-12-02T11:17:00.836-06:00","deliver_notifications":false,"tweet_id":null,"id":"g5ncd51sn1s7","incident_id":"t138d39m0pct","custom_tweet":null,"affected_components":[{"code":"dbpmc7s9zvtq","name":"Web Dashboard \u0026 Mobile App","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Web Dashboard \u0026 Mobile App","created_at":"2020-12-17T15:18:06.405-06:00","updated_at":"2026-06-04T21:18:06.272-05:00","position":1,"description":null,"showcase":false,"start_date":"2021-01-01T00:00:00.000-06:00","id":"dbpmc7s9zvtq","page_id":"l7jhkkt85xmn","group_id":null}]},{"name":"Threat History \u0026 Safety Maps","status":"resolved","created_at":"2025-11-18T12:03:06.572-06:00","updated_at":"2025-11-18T16:42:01.269-06:00","monitoring_at":null,"resolved_at":"2025-11-18T16:42:01.254-06:00","impact":"minor","shortlink":"https://stspg.io/t0pl44t0ggqq","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-11-18T12:03:06.567-06:00","reminder_intervals":null,"id":"ccvczr20htsn","page_id":"l7jhkkt85xmn","incident_updates":[{"status":"resolved","body":"A fix has been implemented and we are monitoring the results. 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Our engineering team is investigating the issue.","created_at":"2025-11-14T14:04:42.820-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-14T14:04:42.820-06:00","display_at":"2025-11-14T14:04:42.820-06:00","deliver_notifications":false,"tweet_id":null,"id":"5snh2ghl6ymt","incident_id":"95cvk6cndg4c","custom_tweet":null,"affected_components":[{"code":"p2hrz8x45pg1","name":"Import and User Provisioning","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Import and User Provisioning","created_at":"2021-01-21T11:07:49.113-06:00","updated_at":"2026-06-03T21:09:32.128-05:00","position":7,"description":"User imports including SFTP, ADSync and SCIM Provisioning","showcase":false,"start_date":"2021-01-01T00:00:00.000-06:00","id":"p2hrz8x45pg1","page_id":"l7jhkkt85xmn","group_id":null}]},{"name":"AWS service disruption delaying notification sends","status":"resolved","created_at":"2025-10-20T04:46:44.795-05:00","updated_at":"2025-10-21T04:09:40.093-05:00","monitoring_at":"2025-10-20T15:08:22.796-05:00","resolved_at":"2025-10-21T04:09:40.074-05:00","impact":"major","shortlink":"https://stspg.io/r9m3jnkjs0fj","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-10-20T05:05:59.000-05:00","reminder_intervals":null,"id":"hdy6rh7q2kzh","page_id":"l7jhkkt85xmn","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2025-10-21T04:09:40.074-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-21T04:09:40.074-05:00","display_at":"2025-10-21T04:09:40.074-05:00","deliver_notifications":true,"tweet_id":null,"id":"kbvb7z4hbx8j","incident_id":"hdy6rh7q2kzh","custom_tweet":null,"affected_components":[{"code":"f2rplvh7tnf3","name":"Employee Safety Sessions \u0026 Panic Button","old_status":"operational","new_status":"operational"},{"code":"gm8yl1rmpy9g","name":"Notifications","old_status":"operational","new_status":"operational"},{"code":"xj85btf8y827","name":"Global Intelligence","old_status":"operational","new_status":"operational"},{"code":"p2hrz8x45pg1","name":"Import and User Provisioning","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"All systems are back to operational status. We will continue monitor the situation.","created_at":"2025-10-20T16:04:40.856-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T16:04:40.856-05:00","display_at":"2025-10-20T16:04:40.856-05:00","deliver_notifications":false,"tweet_id":null,"id":"1lpk9030lnwg","incident_id":"hdy6rh7q2kzh","custom_tweet":null,"affected_components":[{"code":"f2rplvh7tnf3","name":"Employee Safety Sessions \u0026 Panic Button","old_status":"operational","new_status":"operational"},{"code":"gm8yl1rmpy9g","name":"Notifications","old_status":"operational","new_status":"operational"},{"code":"xj85btf8y827","name":"Global Intelligence","old_status":"operational","new_status":"operational"},{"code":"p2hrz8x45pg1","name":"Import and User Provisioning","old_status":"partial_outage","new_status":"operational"}]},{"status":"monitoring","body":"Threat Warnings are operational and we are continuing to monitor the situation for Imports","created_at":"2025-10-20T16:00:06.012-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T16:00:06.012-05:00","display_at":"2025-10-20T16:00:06.012-05:00","deliver_notifications":false,"tweet_id":null,"id":"brcfz8608jfg","incident_id":"hdy6rh7q2kzh","custom_tweet":null,"affected_components":[{"code":"f2rplvh7tnf3","name":"Employee Safety Sessions \u0026 Panic Button","old_status":"operational","new_status":"operational"},{"code":"gm8yl1rmpy9g","name":"Notifications","old_status":"operational","new_status":"operational"},{"code":"xj85btf8y827","name":"Global Intelligence","old_status":"degraded_performance","new_status":"operational"},{"code":"p2hrz8x45pg1","name":"Import and User Provisioning","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"monitoring","body":"We are continuing to see delays in sending Threat Warnings","created_at":"2025-10-20T15:08:22.796-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T15:08:22.796-05:00","display_at":"2025-10-20T15:08:22.796-05:00","deliver_notifications":true,"tweet_id":null,"id":"pl1p2mfygtt3","incident_id":"hdy6rh7q2kzh","custom_tweet":null,"affected_components":[{"code":"f2rplvh7tnf3","name":"Employee Safety Sessions \u0026 Panic Button","old_status":"operational","new_status":"operational"},{"code":"gm8yl1rmpy9g","name":"Notifications","old_status":"operational","new_status":"operational"},{"code":"xj85btf8y827","name":"Global Intelligence","old_status":"operational","new_status":"degraded_performance"},{"code":"p2hrz8x45pg1","name":"Import and User Provisioning","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"There remain issues related to SFTP (AWS Transfer Family Service) that are still causing import issues.","created_at":"2025-10-20T13:51:43.552-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T14:18:10.208-05:00","display_at":"2025-10-20T13:51:43.000-05:00","deliver_notifications":true,"tweet_id":null,"id":"hzsk81tcw18c","incident_id":"hdy6rh7q2kzh","custom_tweet":null,"affected_components":[{"code":"f2rplvh7tnf3","name":"Employee Safety Sessions \u0026 Panic Button","old_status":"major_outage","new_status":"operational"},{"code":"gm8yl1rmpy9g","name":"Notifications","old_status":"degraded_performance","new_status":"operational"},{"code":"xj85btf8y827","name":"Global Intelligence","old_status":"operational","new_status":"operational"},{"code":"p2hrz8x45pg1","name":"Import and User Provisioning","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"We are experiencing delayed notifications due to downstream providers. FTP Import performance is still degraded for both environments","created_at":"2025-10-20T12:56:18.851-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T12:56:18.851-05:00","display_at":"2025-10-20T12:56:18.851-05:00","deliver_notifications":false,"tweet_id":null,"id":"z7rdj8m5p9fs","incident_id":"hdy6rh7q2kzh","custom_tweet":null,"affected_components":[{"code":"f2rplvh7tnf3","name":"Employee Safety Sessions \u0026 Panic Button","old_status":"major_outage","new_status":"major_outage"},{"code":"gm8yl1rmpy9g","name":"Notifications","old_status":"operational","new_status":"degraded_performance"},{"code":"xj85btf8y827","name":"Global Intelligence","old_status":"operational","new_status":"operational"},{"code":"p2hrz8x45pg1","name":"Import and User Provisioning","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"FTP Imports are not processing in either environment","created_at":"2025-10-20T10:24:25.350-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T11:44:26.405-05:00","display_at":"2025-10-20T10:24:25.000-05:00","deliver_notifications":false,"tweet_id":null,"id":"shp2tzcyng2d","incident_id":"hdy6rh7q2kzh","custom_tweet":null,"affected_components":[{"code":"f2rplvh7tnf3","name":"Employee Safety Sessions \u0026 Panic Button","old_status":"major_outage","new_status":"major_outage"},{"code":"gm8yl1rmpy9g","name":"Notifications","old_status":"operational","new_status":"operational"},{"code":"xj85btf8y827","name":"Global Intelligence","old_status":"operational","new_status":"operational"},{"code":"p2hrz8x45pg1","name":"Import and User Provisioning","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"FTP imports are operational in the NA2 production environment. They are not processing in the NA1 production environment.","created_at":"2025-10-20T07:55:28.118-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T07:55:28.118-05:00","display_at":"2025-10-20T07:55:28.118-05:00","deliver_notifications":true,"tweet_id":null,"id":"l6v9rcf72g86","incident_id":"hdy6rh7q2kzh","custom_tweet":null,"affected_components":[{"code":"f2rplvh7tnf3","name":"Employee Safety Sessions \u0026 Panic Button","old_status":"major_outage","new_status":"major_outage"},{"code":"gm8yl1rmpy9g","name":"Notifications","old_status":"operational","new_status":"operational"},{"code":"xj85btf8y827","name":"Global Intelligence","old_status":"operational","new_status":"operational"},{"code":"p2hrz8x45pg1","name":"Import and User Provisioning","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"FTP imports are not currently processing. Employee Safety Monitoring is down.","created_at":"2025-10-20T07:34:42.457-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T07:34:42.457-05:00","display_at":"2025-10-20T07:34:42.457-05:00","deliver_notifications":true,"tweet_id":null,"id":"wl6f82fdk149","incident_id":"hdy6rh7q2kzh","custom_tweet":null,"affected_components":[{"code":"f2rplvh7tnf3","name":"Employee Safety Sessions \u0026 Panic Button","old_status":"operational","new_status":"major_outage"},{"code":"gm8yl1rmpy9g","name":"Notifications","old_status":"operational","new_status":"operational"},{"code":"xj85btf8y827","name":"Global Intelligence","old_status":"operational","new_status":"operational"},{"code":"p2hrz8x45pg1","name":"Import and User Provisioning","old_status":"operational","new_status":"partial_outage"}]},{"status":"identified","body":"Notification sends and threat warnings are operational.\n\nFTP imports are not currently processing.","created_at":"2025-10-20T06:50:40.919-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T06:50:40.919-05:00","display_at":"2025-10-20T06:50:40.919-05:00","deliver_notifications":true,"tweet_id":null,"id":"q3gmz7xzkjcb","incident_id":"hdy6rh7q2kzh","custom_tweet":null,"affected_components":[{"code":"gm8yl1rmpy9g","name":"Notifications","old_status":"degraded_performance","new_status":"operational"},{"code":"xj85btf8y827","name":"Global Intelligence","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"Updated impacted components","created_at":"2025-10-20T05:05:59.731-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T06:22:54.125-05:00","display_at":"2025-10-20T05:05:59.000-05:00","deliver_notifications":true,"tweet_id":null,"id":"2qp2s7lrry03","incident_id":"hdy6rh7q2kzh","custom_tweet":null,"affected_components":[{"code":"gm8yl1rmpy9g","name":"Notifications","old_status":"operational","new_status":"degraded_performance"},{"code":"xj85btf8y827","name":"Global Intelligence","old_status":"operational","new_status":"degraded_performance"}]},{"status":"identified","body":"Notification sends are processing. Recovery in progress.","created_at":"2025-10-20T05:05:04.561-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T05:05:04.561-05:00","display_at":"2025-10-20T05:05:04.561-05:00","deliver_notifications":true,"tweet_id":null,"id":"fycn3kw65m0j","incident_id":"hdy6rh7q2kzh","custom_tweet":null,"affected_components":[{"code":"gm8yl1rmpy9g","name":"Notifications","old_status":"operational","new_status":"operational"},{"code":"xj85btf8y827","name":"Global Intelligence","old_status":"operational","new_status":"operational"}]},{"status":"identified","body":"AWS services are recovering and we are mitigating impact where possible. The service responsible for notification sends is degraded, delaying notifications, threat warnings, and incident response tasks.","created_at":"2025-10-20T04:46:44.834-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T04:46:44.834-05:00","display_at":"2025-10-20T04:46:44.834-05:00","deliver_notifications":true,"tweet_id":null,"id":"l5zdky2hfhw3","incident_id":"hdy6rh7q2kzh","custom_tweet":null,"affected_components":[{"code":"gm8yl1rmpy9g","name":"Notifications","old_status":"operational","new_status":"operational"},{"code":"xj85btf8y827","name":"Global Intelligence","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Notifications","created_at":"2020-12-17T16:18:34.640-06:00","updated_at":"2026-09-01T12:36:57.357-05:00","position":2,"description":"Sending multi-channel notifications","showcase":false,"start_date":"2021-01-01T00:00:00.000-06:00","id":"gm8yl1rmpy9g","page_id":"l7jhkkt85xmn","group_id":null},{"status":"operational","name":"Global Intelligence","created_at":"2021-01-21T10:44:30.006-06:00","updated_at":"2026-09-01T12:36:57.371-05:00","position":4,"description":"Threat impact and delivery","showcase":false,"start_date":"2021-01-01T00:00:00.000-06:00","id":"xj85btf8y827","page_id":"l7jhkkt85xmn","group_id":null},{"status":"operational","name":"Employee Safety Sessions \u0026 Panic Button","created_at":"2020-12-17T16:14:45.287-06:00","updated_at":"2025-10-20T13:51:43.525-05:00","position":5,"description":"Safety features of the mobile app","showcase":false,"start_date":"2021-01-01T00:00:00.000-06:00","id":"f2rplvh7tnf3","page_id":"l7jhkkt85xmn","group_id":null},{"status":"operational","name":"Import and User Provisioning","created_at":"2021-01-21T11:07:49.113-06:00","updated_at":"2026-06-03T21:09:32.128-05:00","position":7,"description":"User imports including SFTP, ADSync and SCIM Provisioning","showcase":false,"start_date":"2021-01-01T00:00:00.000-06:00","id":"p2hrz8x45pg1","page_id":"l7jhkkt85xmn","group_id":null}]},{"name":"Escalation Messages Unable to Send","status":"resolved","created_at":"2025-09-26T10:02:45.287-05:00","updated_at":"2025-09-26T12:31:24.542-05:00","monitoring_at":"2025-09-26T12:16:21.152-05:00","resolved_at":"2025-09-26T12:31:24.526-05:00","impact":"minor","shortlink":"https://stspg.io/7cqr9n406r2v","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-09-26T10:02:45.281-05:00","reminder_intervals":null,"id":"ry8jlfdbvv0c","page_id":"l7jhkkt85xmn","incident_updates":[{"status":"resolved","body":"The incident has been resolved. Escalations function as expected for all customers.","created_at":"2025-09-26T12:31:24.526-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-09-26T12:31:24.526-05:00","display_at":"2025-09-26T12:31:24.526-05:00","deliver_notifications":false,"tweet_id":null,"id":"88788c7tww3l","incident_id":"ry8jlfdbvv0c","custom_tweet":null,"affected_components":[{"code":"gm8yl1rmpy9g","name":"Notifications","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2025-09-26T12:16:21.152-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-09-26T12:16:21.152-05:00","display_at":"2025-09-26T12:16:21.152-05:00","deliver_notifications":false,"tweet_id":null,"id":"hnmxjx45gfgq","incident_id":"ry8jlfdbvv0c","custom_tweet":null,"affected_components":[{"code":"gm8yl1rmpy9g","name":"Notifications","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"The issue has been identified and a fix is being applied.","created_at":"2025-09-26T10:22:08.144-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-09-26T10:22:08.144-05:00","display_at":"2025-09-26T10:22:08.144-05:00","deliver_notifications":false,"tweet_id":null,"id":"rsq4d26w0vk7","incident_id":"ry8jlfdbvv0c","custom_tweet":null,"affected_components":[{"code":"gm8yl1rmpy9g","name":"Notifications","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"Escalation messages are unable to send for some customers.  All other message types are able to send. Our team is investigating the issue.","created_at":"2025-09-26T10:02:45.387-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-09-26T10:02:45.387-05:00","display_at":"2025-09-26T10:02:45.387-05:00","deliver_notifications":false,"tweet_id":null,"id":"9blpk19dzgsg","incident_id":"ry8jlfdbvv0c","custom_tweet":null,"affected_components":[{"code":"gm8yl1rmpy9g","name":"Notifications","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Notifications","created_at":"2020-12-17T16:18:34.640-06:00","updated_at":"2026-09-01T12:36:57.357-05:00","position":2,"description":"Sending multi-channel notifications","showcase":false,"start_date":"2021-01-01T00:00:00.000-06:00","id":"gm8yl1rmpy9g","page_id":"l7jhkkt85xmn","group_id":null}]}]
}